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Terms & Conditions

Cookie Contract

Please  read carefully before placing your order. All orders are subject to the below terms and conditions. Exceptions to these conditions are at our discretion.

Payment Due

You pay, I’ll bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, fabulous food colours and the perfect packaging. Your payment will reserve your pick-up date too!

No Show = No Cookies

Your cookies are best enjoyed fresh; not showing up to the agreed upon pick-up time forfeits your order. But take heart, they will be donated to a family in need. Need to reschedule your pick-up? No problem! Please reach out 7 days prior to your pickup time.

Refunds

I can offer refunds up to 24 hours after the payment has been accepted. Unfortunately, after that time, I cannot offer refunds as your cutter order has likely already been placed. But the good news – you get the cookies!

Delivery Clause

All orders are pick-up only. A pick-up location will be agreed upon prior to invoicing and the location will appear on the invoice. Delivery can be an option if you live within 50 miles of Rock HIll, NY with an additional fee of $25, plus $0.50/mile! I love a good drive, bonus if that drive is past a Dunkin' Donuts!

Pick-Up Date and Times

Delivery and pick up times are set upon ordering. This is because other customers need their cookie fix too! We have pick-up dates to accommodate most schedules – so put that cookie pick-up in your calendar!

Change Cutoff

Decisions are tough! But we’re here to help. Order changes can be made until 14 days prior to pick-up. After that, all change requests will be under consideration and a small fee may apply.

Inspiration

Thanks tons for bringing those inspo pictures! They are just that – inspiring. But your cookies may not be perfect replicas – we’ll try to keep it close.

Covid Care

We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you can stay home and rest. Properly frozen cookies will not affect the quality, taste or design.

In a Hurry?

While I can’t accommodate all last minute orders, I will make my best effort. Orders placed with a turnaround time of under 14 days will require a rush fee of $25.

Price Adjustments

All prices are subject to change. Prices are often dictated by ingredient costs. I’m always trying to provide the best tasting cookies to my clients. This also means that I can’t honor old pricing (because the grocery store won’t honor their old flour prices – darn it).

Product Photography

Say Cheese!! We create replicas of client orders to photograph these pretty sweet lookin’ sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me! Rest assured, we will not post photos of customer orders on social media until after your event!

Copycats

Copyright images (think Star Wars and Peppa Pig) are protected and I won’t be able to replicate them on baked goods (who wants a cookie controversy, right?). We can make a similar color palette inspired by your theme though, so let’s talk!

Pictures are Worth 1000 Words

But they are not always accurate. Colors and lighting in photos may be slightly different from that which you may end up receiving. Also, cookies in photos may not be true to size (which is a bummer, I’d frankly love to eat an 8.5x11 inch cookie)!

Eenie Meenie Order Minimums

(that didn’t rhyme – I’m a baker not a poet). I require a minimum of one dozen! Need fewer? Stay tuned for a popup shop or market event announcement on my Facebook or Instagram pages!

Character Sugar Cookies are the exception. Due to the amount of time associated with prepping a full set of character cookies, there is a two dozen minimum to order.

It's All Yours Now

Once you pick-up your order (thanks again, by the way), what happens to your cookies, cupcakes and car doors (I hate door dings) is all on you! Keep ‘em safe, keep ‘em cool, and keep ‘em away from the parking lot cart returns.

Ship Shape!

As much as I would love to hand deliver each and every batch, unfortunately, I often need the help of USPS. I do my best to package these cookies for a rough ride, but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also – while I ship Priority, I can’t guarantee that “rain, sleet, snow or hail” won’t delay your order. Refunds can’t be offered – but know that they’re on their way. Once tracking information is provided, claims for lost orders can be placed with USPS.

No Ghosts

(I’m easily spooked). To get your order juuust right, I’ll need you to reply to my messages within 24 hours – otherwise, I may just have to wing it (I’m good at wingin’ it – just ask my eyeliner). Questions for me? Please give me about 24 hours to reply – I’m usually covered in flour!

Achoo! Allergies?

Baked goods are often made with foods that can be known allergens. While I can do my best, I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for ya!

Cottage Food Laws

This order has been made in a home kitchen registered with the New York State Department of Agriculture. Our kitchen is not nut free, egg free, dairy free or gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*

For more information about NYS Cottage Food Laws, click here!

In Sickness and in Health

While death will never do us part, you’re consuming food. With the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit hopefully far reaching.

Weather Clause

If pickup is impossible due to inclement weather, your order will be heat sealed for a later pickup date. Unfortunately, no refunds can be offered due to weather (darn snow), but we will make sure your order is kept as fresh as possible!

Refunds

While we want you to love our cookies, if you are not satisfied with your order, please return all uneaten cookies within 24 hours so we can assess their condition and troubleshoot any problems. We will then determine if a credit may be issued for a future order.

Bulk Order?

Due to the custom work required for each cookie, we are unable to extend discounts regardless of quantity. If you have a specific budget you are working with, feel free to let us know in advance and we’ll do our best to offer you a solution that fits your budget.

Pay Means Yay!

Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my cookies are awesome. Awesome!

What if I have an Emergency?

We understand, things happen, and we are here to help! Please reach out as soon as the situation allows and we will discuss options. Depending on where we are in the order process we can reschedule or refund, at our discretion.

Public Event Cookie Classes

Please  read carefully before booking your event. All bookings are subject to the below terms and conditions. Exceptions to these conditions are at our discretion.

Payment Due

Payment is due at the time of booking. Tickets will be emailed to you within a couple minutes of booking your seat(s). We will not hold seats without payment

Cancellation

Life happens! Let us know 7 days in advance and we can refund your money. Need to cancel within 7 days of the class? We can offer you a credit to a future class! No refunds will be issued within 7 days of the class date.

Refunds

A full refund will be issued if you cancel your seat within 7 days of the event. If you cancel at least one hour before the class, a credit will be issued for a future class. Class credits must be used within one calendar year.

No Shows

If you do not show up for the event and you do not reach out prior to the event start time to cancel your seat, no refunds and no credits will be issued. If you’re running late, still come!

Transferring Tickets

Can't make it and want to transfer your seat to someone else? No problem! Just let us know by emailing the name and contact information of the person you’d like to transfer your ticket to to brittany@thesouthernbellebakery.com

Age Limits

We ask that ages start from 8+ and that kids are accompanied by an adult. Everyone sitting at the table needs a ticket to the event. If you do not purchase a ticket you will not have a seat and will be not be able to sit in on the class. Each person will have their own supplies to use during class! No need to share or cross contaminate. We’ll also provide to-go boxes to take your creations home to dry.

Class Photos

Photos will be taken throughout the duration of the class and will be posted on social media and my webpage. If you do not wish to have your picture posted, please let me know prior to the class start time.

Covid Care

We know that you can’t control when you have come in contact with a person who has Covid, and we want to work with you. A full refund will be offered if you receive a positive Covid test within 3 days of the class date. Cancellations within three days of the class will receive a credit for a future class.

Add-On Kits

If you purchased both a class ticket and a take-home kit and email prior to the 7 day refund policy, we'll be happy to offer you either a full refund or a class credit for both your class ticket and DIY kit. If it's after the 7-day cut-off, but 3 days prior to class, we can offer you a class credit and DIY Kit credit. If it's beyond the three days, you may request a class credit; however, you'll need to send a family or friend to pick up your DIY kit from class on your class date. We can't offer refunds on already assembled DIY kits.

Class Credits

If you receive a credit towards a future class, it must be used within one calendar year of the issuance date. Credits will expire after one calendar year of being issued.

Private Event Cookie Classes

Please  read carefully before booking your event. All bookings are subject to the below terms and conditions. Exceptions to these conditions are at our discretion.

Payment Due

50% of payment is due at the time of booking. At the time of booking a payment date will be scheduled for the remaining balance and will be due two weeks before the event.

Cancellation

Life happens! Let us know 14 days in advance and we can refund your money. We do not issue refunds within 14 days of the event. The balance collected can be applied toward a future order or event, less the costs of any supplies already purchased.

Refunds

A full refund will be issued if you cancel within 14 days of the event. Balances collected prior to cancellation cut-off will not be refunded. The costs of any supplies purchased will be deducted and the remaining balance will be issued in a credit for a future event or order.

Age Limits

Adult classes are geared toward those over the age of 12. Kid's classes are tailored for a younger audience, generally under 12. However, there is no age requirement for booking either class type. The adult class will contain more complex designs and will last one hour longer than the kid's class.

Class Photos

Photos will be taken throughout the duration of the class and will be posted on social media and my webpage. If you do not wish to have your picture posted, please let me know prior to the class start time.

Covid Care

If you need to cancel your event due to Covid-19 please reach out to me as soon as possible at brittany@thesouthernbellebakery.com

Class Credits

If you receive a credit towards a future class/event, it must be used within one calendar year of the issuance date. Credits will expire after one calendar year of being issued.

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